1. MINIMUN RENTAL CHARGE: The minimum rental charge is 1 day. Vehicles should be returned maximum 59 minutes later.
2. DRIVING LICENSE POLICY:
a. For category:
• EDMR, EXMR, EDAR, - minimum age 21 years
• CDMR, CDAR , IDMR, FVMR, IDAR, IFMR, XDMR, SFMR, IVMR, LDMR minimum age 23 years
b. Maximum age rate 75 years old for all car categories
c. Valid international or European Unions’ driving license, with driving experience for at least 24 months, Identity card or Passport

INSURANCES, EXTRAS AND SERVICES INCLUDED IN YOUR RATES

3. UNLIMITED KILOMETERS: Unlimited. Free of charge.
4. THIRD PARTY INSURANCE (Required by Law): Free of charge. Coverage limits: a) Third Party Bodily Injury up to 500. 000 € , b) Third Party Property Damage 175. 000 € - except our cars
5. COLLISION DAMAGE (CDW): Covers the vehicle’s liability and fire with a deductible amount. For car categories EDMR, EXMR, 500 euro for EDAR, IDMR, CDMR ,CDAR 700 euro, and for FVMR, IDAR, IFMR, XDMR, SFMR, IVMR, LDMR 900 euro. CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of Road Circulation Code. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car accident and damages police report is mandatory. Without police report the client takes full responsibility.
6. THEFT (TW): Covers the rented vehicle against total theft . Theft protection is not valid in cases when the client does not provide the car document and keys to the rental company, also in cases without police report. Police report is mandatory.
7. REFUELING CHARGES: Full to Full. All vehicles are delivered with a full tank and must be returned in the same condition. In cases when the vehicle is returned with less than a full tank the difference will be charged according to the official rate of City Car Rental . Fees for tank services also apply, cost 10€ + VAT.
8. 24/7 ROAD ASSISTANCE
9. VEHICLE REPLACEMENT: within 24hours. 24/7 FREE ROAD ASSISTANCE within territory of Bosnia & Herzegovina and telephone service support.
10. VAT, AIRPORT FEES, MUNICIPALITY TAXES: Included in your rate package not in extra services or products.
11. SCDW : Minimize the vehicle’s liability and fire with deductible amount for car categories EDMR, EXMR, 250 euro for EDAR, IDMR, CDMR, CDAR 350 euro, and for FVMR, IDAR, IFMR, XDMR, SFMR, IVMR, LDMR 450 euro. Daily charge: For car categories EDMR, EXMR, 10 euro for EDAR, IDMR, CDMR, CDAR 10 euro, and for FVMR, IDAR, IFMR, XDMR, SFMR, IVMR, LDMR 15 euro. FDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due infringement of Road Code Circulation. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. Police report is mandatory.
12. FULL THEFT (FTW): There is no full theft !
13. PERSONAL ACCIDENT (PAI): Covers the driver of the vehicle up to the amount of 4000 Euro in case of disability or 2000 Euro in case of death. Daily Charge: 2 Euro for all car groups.
14. AFTER HOUR SERVICE cost 20€.

The rates above do not include VAT.

ON REQUEST DELIVERY TERMS; ONE WAYS _PAY ON ARRIVAL

15. DELIVERY OR COLLECTION: of vehicle from or to locations other than the Enterprise-Rent-A-Car stations (DEL COL)
--Charge of 20 Euro within city limits (9 km) per service
--Charge of 20 Euro plus 0.50 Euro per kilometer, for any extra km over 9km, per service

FREE SALE EXTRAS AND SERVICES *** OPTIONAL EQUIPMENT PAY ON ARRIVAL 16. CHILD/BABY SEAT (CS, BS): Daily Charge: 6,00 Euros (max 60 Euro)
17. ADDITIONAL DRIVER (ADD): Daily Charge: 5, 00 Euros for all car groups.
18. SNOW CHAINS (SC): Daily Charge: 1, 00 Euro (max 10, 00 Euro)
19. REDUCTION OF AGE LIMIT (YDS ): When the driver is under 23 years old (and over 21 years old) and has a valid driving license at least two year, can rent a car with an extra charge of 15 euros per day for CDMR, CDAR , IDMR, IDAR.
20. GLOBAL POSITION SYSTEM (GPS): Daily Charge: 6, 00 Euro per day max 50 Euro per rental
21. LUGGAGE RACK (LR): Charge per rental 50 euros.
22. CROSS BORDER POLICY: Cross border rentals are allowed within the European Union except within Albania and Kosovo. A prior written authorization is required. There is also an insurance premium fee that applies depending on the length of the trip and the country. (GREEN CARD)... The guarantee is equal with the buying value of the rented car. This kind of rentals should be requested City Car Rental at least 7 working days prior the pick up date. Please contact with the Reservations Department for further information. Process of publication of green card. Minimum time of publication of a green card is 7 working days. Charge 50.00€. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Road assistance or car replacement while driving abroad is not available.

The rates above do not include VAT .

DEPOSITS, SERVICE CARS, COMMISSION, CLAIMS, OTHER CHARGES, TAXES, FEES,

23. SECURITY DEPOSITS (SD): In each rental a credit card (VISA, MASTERCARD, DINNERS, and AMEX) is essential. Deposit for car categories EDMR, EXMR, 500 euro for EDAR, IDMR, CDMR ,CDAR 700 euro, and for FVMR, IDAR, IFMR, XDMR, SFMR, IVMR, LDMR 1000 euro. CASH DEPOSITS is not accepted! Personal Credit Card, not Cash Card Maestro (e.g.: Electron). Cash /Debit Card cannot be used as guarantee card but can be used for the payment of the rental.
24. ACCIDENT ADMINISTRATION FEE: In case of accident an administration fee of 25 euro will be charged. This charge applies irrelevantly of liability.

The rates above do not include VAT

25. TRAFFIC OR OTHER MUNICIPAL FINES: The Driver is fully liable. In case CCR receives parking ticket after your rental from any part of Bosnia and Herzegovina, your credit card will be charged for the amount of parking ticket plus VAT. Also, administration fee of 10€ + VAT shall apply on your invoice for parking fee.
26. CLAIMS: Any possible claim should be stated to City Car Rental latest 15 days time after the end of the rental. The full written description of the problem is required.
27. RENTER OBLIGATION: The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of the Bosnia Road Circulation Code, for purposes opposite to the Bosnian laws, for towing other vehicles, in order to transport heavy objects or baggage, flammable materials, or smelly objects, to be used outside asphalt road network, under the influence of alcohol, narcotic or toxic substances, for transportation via boats or cross border rentals without a prior written authorization of City Car Rental. Vehicles returned in bad condition and dirty in the interior will be charged for special cleaning with a minimum cost of 50 euro + VAT.
28. CAR TYPES: City Car Rental can guarantee you the car category but not the car type.

If you want to see general contract information, please click on the next link: Car rental contract