Can anyone other than me drive the car?
Yes , in some cases it is necessary to pay a small fee for the additional drivers . This paragraph needs to be defined on the beginning of the rental .

What if I have a problem with the vehicle?
City Car Rental provides support at any time. All the details you will receive while picking up the vehicle.

What about insurances? All vehicles are insured against liability for damage caused to a third party.
CDW and TP-paying daily costs for CDW and TP insurance the liability for damages and theft of the vehicle is limited on the deductible amount ( according to the CCR price list.).

Do you have age restrictions when renting a car?
You must be at least 21 years old. A driver must hold a licence for at least two years.For some groups of vehicles limits are higher.

What personal documents I need to provide for renting a car?
You need to submit a valid driving license, which is issued on your name, issued in the country where you resident. It is necessary to submit a valid credit card and personal ID.

What is a Rental Agreement?
Rental Agreement is a formal agreement about the lease of a vehicle made between City Car Rental and vehicle users. City Car Rental gives the vehicle on use to the user under the conditions specified in this Agreement.

Wil my credit card be charged at time of rental?
Your card will not be charged, will be checking the validity of the same (pre-authorize).

Do I need to check the condition of the vehicle before driving?
Yes, it is necessary to check the overall condition of the vehicles wich will be recorded on a special form . If some irregularitiesa re not registered, please notify our staff.


Are there any mileage restrictions?
Our rates include unlimited mileage, with the exception for some specific types of vehicles.

Can I drive into another country?
It is allowed to drive outside the borders of BiH. For some vehicle groups and some states prior consent of City Car Rental is required.

What happens if the car breaks down or if I have an accident?
City Car Rental provides clients with assistance. The numbers to be called are printed on the rental agreement and on the rental agreement wallet.
- In the event of a breakdown or an accident, you will receive assistance.
- You must always remember to call the police and to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened.
- In the event of an accident, always make out a jointly agreed report with the other person involved (you'll find one in the folder containing the vehicle's documents). If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle.


What happens if I return the car late?
Late returns can affect the type of rate assigned to the rental. I n most cases, returns less than 2 hour s (up to 119 minutes) will not be charged. Returns 120 minutes late or later will result in charge of another day.

Do I need to return a full tank of fuel?
The vehicle is supplied with a full tank of fuel. It should be full on return or refueling charges will be applied

Can I extend the rental?
Extension of the lrental is possible according the prior consultation with City Car Rental's employee.

Can I return the vehicle outside working hours?
Yes, but you need to check this possibility with our employees.

Do I need to check the condition of the vehicle prior leaving the vehicle?
Yes, if you see new damage, notify our staff.

Are there additional services that I have to pay?
Yes, accessories such as child seats, roof rack, winter tires , GPS are available at a lower cost. Delivery and collection outside the offices City Car Rental, return and pick up out the working hours are subject to additional charges in some cases.

What types of payment are accepted by City Car Rental?
City Car Rental accepts credit cards: American Express, Diners Club, MasterCar, Visa ect.
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